MANILA, PHILIPPINES — In the continuing fight to flatten the curve, safety and sanitation remain to be the top concern for Filipinos and the rest of the world. Understanding the sentiment of its consumers, McDonald’s Philippines has further reinforced their commitment to quality, safety, and cleanliness as we gird for life in the new normal.
In a visit by the Department of Trade and Industry (DTI) led by Secretary Ramon Lopez, National Task Force against Covid-19 Chief Implementer Secretary Carlito Galvez, Jr., and Chairman of House Committee on Trade and Industry Congressman Wes Gatchalian, McDonald’s shared its store readiness for dine-in consumers with new safety protocols for employees and customers in place.
“McDonald’s has always been strict and committed when it comes to quality, safety and cleanliness. This has always been part of our DNA. We have global standards and protocols when it comes to food safety and quality from sourcing to serving, sanitation of our stores, and most importantly, safety of people—our own employees, and customers.
As we face the new normal, we assure everyone that it is safe to enjoy your favorite World Famous Fries or Best Tasting Chicken McDo either dine-in or through McDelivery, Drive-Thru, Take Out and even pick up option,” says Kenneth S. Yang, President and Chief Executive Officer of McDonald’s Philippines.
“We are happy with the preparation of McDonald’s. We appreciate the preventive measures for customers and even for their employees,” DTI Secretary Ramon Lopez said.
Prior to the announcement of the enhanced community quarantine, McDonald’s Philippines has already introduced precautionary measures such as its No-Touch McDelivery and Drive-Thru, more frequent hand washing and temperature check for its employees, the use of facial masks and gloves by all restaurant personnel and the availability of sanitizers for customers, among others.
As the quarantine eases with safety as an expectation from consumers, McDonald’s shares their protocols for dine-in and for other ordering channels such as McDelivery and Drive-Thru.
Employee safety first. Protecting People has been a guiding principle for McDonald’s. In order to ensure that every person in every store is safe, the company has set the following measures aside from the safety minimums of wearing a facial mask, temperature check and frequent hand-washing:
Daily health check before shift
Additional safety PPE such as hand gloves
Physical distancing in all areas of the store as well as the kitchen area, and crew and manager’s room
Care kits for restaurant teams with vitamins, face mask and sanitizers for personal use
A safe dine-in customer experience. The company has set new policies and made store adjustments directed to its customers. These are:
No mask, no entry
One door policy
Managed entry of customers
Temperature check for customers
Hand sanitation and footwear disinfection for customers
Protective acrylic shields installed in counters and dining area
Cashless payment options available
Tray provision for cash payment
Table service: crew will serve orders to their customers on their tables to avoid crowding in the claiming area
Take out Waiting Area: dedicated waiting area for take out orders, separate from dine-in area
Availability of hand sanitizers for customers
Physical distancing in all areas including hand sink area and restrooms
More frequent sanitation of highly-touched surfaces
To further this commitment, the no-touch policy measures will continue to be observed for Drive-Thru and McDelivery. Playplaces, on the other hand, will continue to be closed and common customer areas like water dispensers, gravy refill and reusable utensils will be disallowed for everyone’s safety.
Featured Image: From left: McDonald’s Assistant Vice President for Operations Rommel Ong, DTI Undersecretary for Consumer Protection Group Ruth Castelo, McDonald’s President and CEO Kenneth Yang, Chairman of House Committee on Trade and Industry Congressman Wes Gatchalian, DTI Secretary Ramon Lopez, National Task Force against Covid-19 Chief Implementer Secretary Carlito Galvez Jr., and SM Supermalls President Steven Tan.